Refund & Cancellation Policy

We want you to feel confident booking with Hot Chocolate Studio. This policy explains cancellations and refunds for each type of service. To request a cancellation or refund, email stenfer@hotchocolate.studio or message us on WhatsApp with your booking details.

Courses (Foundation, Momentum, Mastercraft)

• Free discovery call first — so you enrol in the right course with no surprises.
• Full refund if you cancel 7 or more days before your batch start date.
• 50% refund if you cancel 3–6 days before the start date, or a free move to the next batch.
• No refund once the batch has started, as your seat and materials are reserved — but you may transfer to the next batch once, subject to availability.
• Monthly plans (Momentum/Mastercraft) can be stopped before the next month's payment; completed months are non-refundable.

Production services (beats, songs, mixing & mastering)

• Projects begin after an agreed brief and deposit. The deposit is non-refundable once work has started, as time is booked and production begins.
• Revisions are included as stated in your package; additional revisions may be chargeable.
• If we are unable to deliver the agreed scope, we will refund the portion not delivered.

Sessions (studio time, co-production, jams)

• Reschedule or cancel free of charge with 24+ hours notice.
• Cancellations within 24 hours, or no-shows, may be charged in full as the slot is held for you.
• Open-mic nights and community meetups are free to attend.

How refunds are processed

Approved refunds are returned to your original payment method within 7–10 business days via our payment provider. Any payment-gateway fees may be deducted where applicable.

Contact

Questions about a booking? Email stenfer@hotchocolate.studio or see our contact page.